Welcome
to KALM Solutions Help and Support
We hope you will find this site helpful and
aid you to answer most common questions. Below is a listing
of important websites.
Message
Board COMING SOON
-
Find
important information posted by KALM Staff
-
Post
suggestions and comments about our services
-
Discuss technical issues with other clients
-
Set up mailboxes for your domain
- View statistical
information for your domain
- Enable
JSP,MySQL support
- Create
ODBC connections
- Set up
password protection
- Change
account passwords
- Update
billing details
- Plus more
features
MySql Admin
- http://kalm.us/memberlogin.asp
- Administor
MySQL Databases
- Run queries
on MySQL databases
Support
Ticket Knowledge Base -
COMING SOON
- Search
through previous tickets opened by Kalm users for similar problems
Application
Installation and Coding Support - http://scriptandcode.com
- Get applications
installed from message boards to shopping carts and mailing
lists.
- Custom
application installations.
- Performed
by Webstrike Staff with knowledge or your server configuration.
- Code debugging
of work that falls out side regular hosting support.
- Work performed
within 24 hours in most cases.
Contacting
technical support
Before
contacting technical support you should always try using the
KALM Knowledgebase and the support pages found on this
site. If you cannot find the answer or you need us to do something
for you please open a support ticket at http://ticket.kalm.us
Please include the following information.
-
- Exactly
what you are doing (including a URL to reproduce behaviour)
- An error
message if this is applicable
- Has this
ever worked before if this was at one stage working
- What you
expect to see
Without this
information we cannot answer most questions. If your problem is
permissions related you can change permissions on files either by
using the control panel if your domain is on a Window's 2000 server
or by Chmoding if your domain is hosted on a Linux server via your
FTP client. Providing all the information will get you a fast complete
answer.
Server
Information
Mail
Server
| POP
3 Server |
Mail.yourdomain.com |
| SMTP
Server |
Please
see your ISP |
| Set
up Mailboxes |
For
details click here |
| Set
up email clients |
Netscape
Outlook |
| Web
Based email |
For
details click here |
Linux
| Web
Server |
Apache
1.3.x |
| Sendmail |
Version
8 |
| Operating
System |
Red
Hat Linux 7.x |
| PHP
|
Version
4.x |
| Perl
|
Version
5.6.x |
| FTP |
WuFTP
-2.x |
| MySQL |
Version
3.x |
| Perl
Location |
/usr/bin/perl |
| Date
Location |
/bin/date |
| Sendmail
Location |
/usr/sbin/sendmail |
| Python |
/usr/bin/python |
Windows
2003
| Web
Server |
IIS
(Internet Information Service) 5.0 |
| Sendmail
|
Version
8 |
| Operating
System |
Windows
2003 Server |
| FTP |
ServU |
| Perl |
Active
Perl Version 5.6.x |
| Sendmail |
c:\Inetpub\scripts\sendmail.exe |
| Blat |
c:\winnt\system32\blat.exe |
| Jmail
|
Version
3.7 |
| PHP
|
Version
4.x |
| JSP |
Resin
2.x |
| JDK |
Sun
JDK 1.4. |
| ASP.NET |
Version
1.x |
| ASPSmartUpload |
Component
for uploading |
| ASPMail |
Component
for sending email |
| ASPEmail |
Component
for sending email |